Tag: Retention

7.19.20 Read Time: 3 Mins

The Business Impact of Support

This article defines Support excellence and explores what it takes to achieve this level of performance to maximize the impact of Support delivery.

5.2.20 Read Time: 2 Mins

Service Renewal Rates

Once a company has established a service relationship with a customer the service renewal policies and practices it uses determine whether it sustains the relationship or puts the relationship at …