4.21.22 Read Time: 2 Mins
Retention Strategies to Keep the Customers You Have
This article introduces retention strategies to help you keep the customers you have.
3.1.22 Read Time: < 1
SURVEY SAYS: Top Service Challenges For 2022
Each year we begin by asking you about your top service challenges. Here are the results for 2022.
2.15.22 Read Time: 3 Mins
How Adoption and Success Services Drive Recurring Revenue
Services are the key to maximizing recurring revenue when companies have the capability to define, sell, and deliver the services customers need. Customers that have access to success focused services …
2.6.22 Read Time: < 1
Customer Success Management
Customer Success Management encompasses the practices, programs, resources, tools, and metrics required to help customers successfully use products to achieve their desired business outcomes.
11.30.21 Read Time: < 1
Retention is Paramount – Make it a Strategic Priority!
We have become too dependent on electronic surveys and NPS/CSat scores to tell us that our customers are okay. This cannot always provide enough insights to tell us why we …
9.28.21 Read Time: 2 Mins
The Right Metrics for Support and Success
This article introduces 8 essential metrics for Support and Customer Success.
8.23.21 Read Time: < 1
Recurring Revenue Rate
The amount of recurring revenue a company receives may increase, stay the same, or decline for a given period. Recurring Revenue Rate indicates the percent change in the amount of …
6.15.21 Read Time: 2 Mins
Seven Engagement Practices for a Successful Sales-to-Service Handoff
Effective customer engagement starts with Service and Sales coordination. Know these seven essential sales-to-service handoff practices to help your organization foster continued Customer Success and recurring revenue growth.
5.27.21 Read Time: 5 Mins
Three Critical Metrics to Retain and Grow Customer Relationship Value
You have a lot of customer data, but does it tell you everything you need to know about how to engage and sustain long term profitable relationships? ServiceXRG CEO Tom …
5.25.21 Read Time: 2 Mins
Why Your Customers Don’t Renew and What You Can Do About It
This article introduces practices to grow revenue by enabling Sales to sell services and to overcome customer objections.
12.4.20 Read Time: 5 Mins
Using Net Recurring Revenue to Identify Customer Service Opportunities and Risks
Net Recurring Revenue is a comprehensive indicator that reveals the extent to which you are retaining, expanding and growing customer relationship value. Examining the specific underlying elements that contribute to …
10.22.20 Read Time: 3 Mins
How to Measure Net Recurring Revenue
10.15.20 Read Time: 2 Mins
Moving Beyond Industry Average Renewal Performance
Industry average performance is not good enough. To maximize support and maintenance contract revenue you need a clear picture of your current situation or a plan to understand and mitigate …