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Blog : Outcomes

Tag: Outcomes

2.15.22 Read Time: 3 Mins

How Adoption and Success Services Drive Recurring Revenue

Services are the key to maximizing recurring revenue when companies have the capability to define, sell, and deliver the services customers need. Customers that have access to success focused services …

2.6.22 Read Time: < 1

Customer Success Management

Customer Success Management encompasses the practices, programs, resources, tools, and metrics required to help customers successfully use products to achieve their desired business outcomes.

10.18.21 Read Time: 2 Mins

From Tasks To Outcomes – Transforming The Service Organization

The current organizational structure of your Services team and alignment with other customer-facing teams may be inhibiting your ability to deliver outcomes. Organizational alignment, increased cooperation, and shared goals are …

7.13.21 Read Time: < 1

Eight Strategies for Keeping in Touch with Customers

Healthy customer relationships require an ongoing dialogue through digital media, self-help, communities and direct interaction with Support and Customer Success team members. This article introduces eight customer interaction best practices …

7.6.21 Read Time: < 1

Stay Current with Customer Outcomes: Six Best Practices For Ongoing Assessments

To develop and sustain a lasting customer relationship you must have a clear understanding of their expectations and the ability to help them achieve their outcomes. This article introduces six …

6.29.21 Read Time: 2 Mins

Six Steps to Effective Customer Success Planning

Planning for customer success starts with establishing how your customers define success with your products. By understanding what your customers expect it is possible to align resources to help customers …

6.22.21 Read Time: 2 Mins

Eight Essential Customer Onboarding Practices

Successful onboarding is essential to get customers set up to use and adopt their new product and prepared to achieve their desired outcomes. This article introduces eight onboarding practices necessary …

6.15.21 Read Time: 2 Mins

Seven Engagement Practices for a Successful Sales-to-Service Handoff

Effective customer engagement starts with Service and Sales coordination. Know these seven essential sales-to-service handoff practices to help your organization foster continued Customer Success and recurring revenue growth.

6.8.21 Read Time: < 1

Five Customer Engagement Best Practices to Develop, Retain, and Grow Relationships

Customer engagement is vital to long term positive relationships with customers. This article introduces the five essential customer engagement practices necessary to develop, retain and grow customer relationships.

3.19.21 Read Time: 3 Mins

CX Principles for Success

This article introduces five CX principles necessary to establish a foundation from which to define, execute and achieve tangible, positive service outcomes.

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