Tag: Expand

1.8.25 Read Time: 2 Mins

Customers Value Outcomes Over Time to Resolution

Learn what customers want and need to unlock revenue retention and growth by delivering adoption and success focused services.

4.28.23 Read Time: 3 Mins

Community Metrics for Support

As Support develops social channels it must consider how to measure the impact of these strategies. This article introduces a few metrics to consider.

5.27.21 Read Time: 5 Mins

Three Critical Metrics to Retain and Grow Customer Relationship Value

You have a lot of customer data, but does it tell you everything you need to know about how to engage and sustain long term profitable relationships? ServiceXRG CEO Tom …

3.28.21 Read Time: 2 Mins

Essential Customer Success Activities

Half of the organizations we surveyed executed on LESS than half of these core Customer Success actions. How does your company stack up — and where can you improve?

12.4.20 Read Time: 5 Mins

Using Net Recurring Revenue to Identify Customer Service Opportunities and Risks

Net Recurring Revenue is a comprehensive indicator that reveals the extent to which you are retaining, expanding and growing customer relationship value. Examining the specific underlying elements that contribute to …