deflection gap Archives

4.24.24 Read Time: 2 Mins

The Deflection Gap serves as the best indicator of the effectiveness of your self-service initiatives.

4.2.24 Read Time: < 1

The Deflection Gap serves as the best indicator of the effectiveness of your self-service initiatives.

11.8.23 Read Time: 3 Mins

This article examines steps necessary to close the Deflection Gap by understanding ways to improve content coverage and findability.

9.14.23 Read Time: 2 Mins

The Deflection Gap serves as the best indicator of the effectiveness of your self-service initiatives.

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