Tag: deflection gap

9.14.24 Read Time: 2 Mins

Closing the Deflection Gap to Optimize Self-Service Effectiveness

The Deflection Gap serves as the best indicator of the effectiveness of your self-service initiatives.

4.24.24 Read Time: 2 Mins

A Framework for Measuring Digital Interactions

The Deflection Gap serves as the best indicator of the effectiveness of your self-service initiatives.

4.2.24 Read Time: < 1

The Deflection Gap: Why Self-Help Comes up Short

The Deflection Gap serves as the best indicator of the effectiveness of your self-service initiatives.

11.8.23 Read Time: 3 Mins

Closing Knowledge Base Gaps

This article examines steps necessary to close the Deflection Gap by understanding ways to improve content coverage and findability.