Tag: Customer Satisfaction

7.20.22 Read Time: 2 Mins

Three Applications for Scaling Support with Chatbots

Leverage the power and potential of today’s chatbots to scale support delivery capability.

7.1.22 Read Time: 2 Mins

A Quick Fix to Improve Support Experiences and Customer Satisfaction

Five fixes to improve support experiences and improve customer satisfaction

2.24.20 Read Time: 3 Mins

Self-Help and Automation – Risks and Rewards

Companies that apply self-service and support automation can yield significant benefits, but not without risks. This article examines the risk and rewards associated with Self-service and support automation initiatives.