Tag: Customer Health

1.8.25 Read Time: 2 Mins

Customers Value Outcomes Over Time to Resolution

Learn what customers want and need to unlock revenue retention and growth by delivering adoption and success focused services.

4.28.23 Read Time: 3 Mins

Social Metrics for Support

As Support develops social channels it must consider how to measure the impact of these strategies. This article introduces a few metrics to consider.

9.28.21 Read Time: 2 Mins

The Right Metrics for Support and Success

This article introduces 8 essential metrics for Support and Customer Success.

3.28.21 Read Time: 2 Mins

Essential Customer Success Activities

Half of the organizations we surveyed executed on LESS than half of these core Customer Success actions. How does your company stack up — and where can you improve?