Tag: Customer Expectations

11.20.21 Read Time: 2 Mins

Is it worth competing for Service Industry Awards?

Service industry awards hold the promise of providing tangible business benefit including recognition, awareness and a healthy self-assessment from the application process. But, are service industry awards worth the effort?

6.21.21 Read Time: 3 Mins

Improve Support CX by Understanding What Users Want and Need

When customer expectations are not known or well managed – the instances of dissatisfaction with Support will rise. This article introduces the top reasons for customer dissatisfaction.

9.30.20 Read Time: 2 Mins

Support Demand: Problem or Opportunity?

Is it a good thing if customers need support or is this a problem? The need for support is inevitable and communicating with your customers is always a good thing. …