Category: Strategy

1.20.21 Read Time: 2 Mins

Customer Experience vs. Customer Success – Similarities and Differences

Guest Author Jennifer MacIntosh breaks down the similarities and differences between Customer Experience (CX) vs. Customer Success.

9.22.20 Read Time: 2 Mins

Customer Success – Why Services Should Lead

The industry is buzzing with talk of customer success, what does it mean for Services? Service organizations are in a unique position to drive customer success initiatives. Who better than …

8.8.20 Read Time: < 1

Salesforce Trailhead

Learn about Salesforce Trailhead, self-paced, online learning platform provided for free to anyone. Trailhead offers an excellent example for how to develop customer proficiency.

7.19.20 Read Time: 3 Mins

The Business Impact of Support

This article defines Support excellence and explores what it takes to achieve this level of performance to maximize the impact of Support delivery.

1.27.20 Read Time: 2 Mins

Top 10 Customer Success Stats

Something more profound is happening across the industry. This article defines the state of customer success and introduces Top 10 Customer Success Facts. The fundamentals of Customer Success are not …