Category: Measure

3.31.26 Read Time: 5 Mins

Do You Have the Right Data to Tell Support’s Story?

The right data does not just tell you what support does. It tells you what support is worth. This edition introduces the measurement stack that makes that story possible.

3.20.26 Read Time: < 1

Activity is visible. Impact is not.

Support reporting makes us look busy. Being busy is not enough. Being valuable is the goal and this requires proof.

3.6.26 Read Time: < 1

Block’s Chopping Block

Block’s stock jumped after announcing 40-50% staff cuts—justified by AI-driven productivity gains