Try Being your Own Customer

by | May 15, 2019

Periodically we need to stop and place ourselves in our customers shoes and experience what we ask them to experience.

Over the past year I have been working on a project that has required me to contact Support for over a dozen companies – platform service providers, software vendors and hardware companies, etc. 

In general, my support experiences have been very positive.

My preference is to contact companies electronically, but every so often I pick up the phone and call (yes, you can still get support by phone). 

A recent support interaction by phone prompted me to write an article titled HAVE YOUR TRIED TO CALL YOUR COMPANY FOR SUPPORT? 

In fairness to the company (whose name I will not mention) the support they provided once I connected was very good, but

the hurdles I had to go through to get to a live person were unpleasant.

Whether you are the CEO, Chief Customer Officer, Senior Service or Sales Executive, a Support Manager or the person on the other end of the Support line – try being your customer. 

Do it more than once.

See if the experience your company provides is the one that you would like to receive. 

Make the time – it is worth it.

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