Service Delivery Assessment

The Service Delivery assessment is a guided assessment available to ServiceXRG Members. This comprehensive assessment examines the practices and approaches used to deliver services to customers including issue prevention, proactive services; self-help resources; and multi-channel assisted delivery. The Service Delivery assessment examines the following:

  • Preventative Measures
  • Product Serviceability
  • Practice Services
  • Self-Help and Knowledge Management
  • Community Support
  • Service Delivery through Social Media
  • Service Delivery Performance and Benchmarks
  • Assisted Delivery Channels
    • Phone
    • Chat
    • Social
    • Web
    • e-Mail
    • and other

Please contact us for more information about the Service Delivery assessment.