Take 5 minutes to see where your services stand.

Your journey to Service Success starts with a fast, free self-assessment.

This self-assessment provides you with a big picture perspective of the power and potential of your service organization. Use this as a starting point to identify your strengths and weaknesses and prioritize the initiatives that will deliver the outcomes you need.

The assessment is built on the ServiceXRG Framework™ for Service Success and will gauge your maturity in six essential service capabilities, indicate your potential to achieve service outcomes, and recommend actions to improve.

Start Your Assessment

How do you compare to the
industry average assessment
score of 56%?

By your identifying your organization’s service maturity scores, we can help navigate the path towards:

  • Maximizing customer retention by assessing factors that lead to attrition and devising and helping execute practical plans to reduce churn.
  • Identifying opportunities to scale service delivery by assessing current capabilities and performance and devising and helping execute practical plans to maximize efficiency.
  • Maximizing service contribution to revenue growth by assessing factors that lead to expansion sales and new product purchases and devising and helping execute practical plans to grow service revenue

Find out your Service Success maturity in 3 easy steps.

1. Take the assessment

Spend less than 5 minutes answering 17 questions about your organization’s service strategy and capabilities.

Start Your Assessment

2. See how you score

Get immediate feedback to see where you stand compared with industry norms and learn your maturity scores for six core service capabilities essential to delivering service outcomes.

3. Get your free report

Download your personalized PDF report to get a deeper look at your current maturity level and what it means, scores indicating your potential to achieve service outcomes, and recommended actions to improve service performance.

Ready to find out where your services stand?

Start Now