About ServiceXRG

ServiceXRG helps companies retain customers, grow revenue, and achieve cost efficiencies through technical support and service excellence. Founded in 2004, we work with the world’s leading technology companies to transform and optimize service outcomes. We offer a portfolio of in-depth research and expert coaching services to help companies purse service excellence and embrace Customer Success.

For over a decade ServiceXRG has conducted extensive research studies and published findings on the significant issues that shape technology service. ServiceXRG has worked with large and small companies to implement, optimize, and transform service offerings, pricing, policies, and delivery capabilities.

Read more about ServiceXRG and the companies we work with here


Thomas J. Sweeny, Founder and CEO of ServiceXRG, is a noted expert in IT services and support. Mr. Sweeny leads ServiceXRG’s research initiatives and publishes extensively about service industry trends and best practices.  He helps leading companies develop and execute service strategies that strengthen customer relationships and optimize financial performance. Prior to founding ServiceXRG in 2004 he held positions at IBM/Lotus, Gartner, and the Service and Support Professionals Association now known as TSIA.

Contact me @ tsweeny@serviceXRG.com or give me a call anytime at 978-448-3166.

Our Services

We apply a customer success approach to our services. We work with you to understand your needs and expected outcomes; we develop a customized Service Success Plan and offer insights and expertise through coaching, research, and workshops. We offer:

  • Service Success Plans customized to help you define and achieve your desired outcomes.
  • Assessments to identify strengths and weakness of your current capabilities with recommendations to optimize and transform.
  • Coaching to apply our expertise to help you and your team to accelerate results and minimize risk.
  • Workshops to inform and guide you to new levels of service performance.
  • Technical Support and Customer Success frameworks to define end-to-end operational excellence.
  • Playbooks to guide you to success.
  • Industry research to offer insights into the trends and competitive dynamics that shape the technology services industry.

Read about our full portfolio of services here

We offer custom services including competitive analysis, customer needs assessments, price sensitivity analysis, benchmarking, workshops, executive training and more.

Contact us and let us help you develop a plan for your success.

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