ServiceXRG helps companies retain customers, grow revenue, and achieve cost efficiencies through technical support and service excellence. Founded in 2004, we work with the world’s leading technology companies to transform and optimize service outcomes. We offer a portfolio of in-depth research and expert coaching services to help companies purse service excellence and embrace Customer Success.
For over a decade ServiceXRG has conducted extensive research studies and published findings on the significant issues that shape technology service. ServiceXRG has worked with large and small companies to implement, optimize, and transform service offerings, pricing, policies, and delivery capabilities.
Contact me @ tsweeny@serviceXRG.com or give me a call anytime at 978-448-3166.
We apply a customer success approach to our services. We work with you to understand your needs and expected outcomes; we develop a customized Service Success Plan and offer insights and expertise through coaching, research, and workshops. We offer:
- Service Success Plans customized to help you define and achieve your desired outcomes.
- Assessments to identify strengths and weakness of your current capabilities with recommendations to optimize and transform.
- Coaching to apply our expertise to help you and your team to accelerate results and minimize risk.
- Workshops to inform and guide you to new levels of service performance.
- Technical Support and Customer Success frameworks to define end-to-end operational excellence.
- Playbooks to guide you to success.
- Industry research to offer insights into the trends and competitive dynamics that shape the technology services industry.
We offer custom services including competitive analysis, customer needs assessments, price sensitivity analysis, benchmarking, workshops, executive training and more.
Contact us and let us help you develop a plan for your success.