The Convergence of Product Management and Customer Success?

by | Oct 22, 2018

Wednesday October 22, 2018

Gainsight announced that it has signed an agreement to acquire Aptrinsic.  The acquisition offers capabilities to help product teams figure out which features to add or enhance based on customer adoption and usage insights.

It makes sense to integrate the teams that help customers use products with the team that can provide the features customers need most to be successful.

Check out what Gainsight CEO Nick Mehta has to say about the linkage between Customer Success and Product Teams in the Gainsight blog. Or read the press release here.