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Features
We continuously publish and update research on a wide variety of topics and provide access to the following resources:
- In-depth research on key topics
- Comprehensive benchmark data
- Best Practices
- Data-on-Demand Inquiry service
Benefits
Service Excellence Research Group is dedicated exclusively to providing the best research and advice about service and support.
Service Excellence Research Group offers answers to the following important questions:
- How can I increase my support revenue?
- How can I increase maintenance attach and renewal rates?
- What self-service strategies are most effective?
- How do I maximize my support portfolio?
- How should I package my support offerings?
- How should I price my support offerings?
- How can I maximize my support revenue through our partner channels?
- How do my support offerings compare with my competition?
- How can I increase my operational efficiency?
- Are my operational metrics competitive?
- How much should we budget for support operations?
- What are industry best practices for support operations?
- What outsourcing practices are most effective?
- How should I measure my self-service effectiveness?
- What metrics are most important for my operations?
- What are the industry benchmarks for operational metrics?
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What others say about us:
“ServiceXRG is a boutique research shop run by people who really understand the services business and really understand numbers. They produce by far the best, most timely and most actionable analysis in the whole support and services world.”
Jeff Tarter, Executive Director, Association of Support Professionals
“ServiceXRG offers us credible guidance that can only be derived from extensive industry experience and thorough, up-to-date market coverage. Their timely delivery of top-quality market analysis makes them an invaluable virtual member of our services product management team. We rely on ServiceXRG to advise us in our most critical service portfolio decisions.”
Hal Stanley, Sr. Director, Product Management Service & Support, Symantec Corporation
“I have found ServiceXRG to be the only complete and viable source for market research specific to our business. Both their concentration on technology services and their ability to provide custom views from their research data have been invaluable to our business.”
Casey Keller, Director Client Support, Financial Software Publisher
“When I need timely data on the Support industry, ServiceXRG is the first analyst firm I call.”
Todd Chipman, Senior Director, WW Services Marketing, BEA Systems
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