support
support portfolio
maintenance
deflection rate suport benchmarks
support metrics
customer service ServiceXRG Services SLA
attach rate renewal rate
web self service metrics


Subscription Services – Annual research subscription services provide you with the data you need, when you need it, as well as the expertise to help you apply it to your business.  Services  are tiered for individuals and workgroups as well as large enterprises. Click here to learn more

Publications – ServiceXRG’s reports and articles present support industry strategies, best practices and benchmarks to offer a comprehensive view of the services market with actionable data and analysis. Click here to visit our publications library


Data-on-Demand – Tap into the data you need, the way you want it:   ServiceXRG’s unique data-on-demand capability gives you flexible access to an extensive repository of service industry data.

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resolution time See also service case closure rate
hold time

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abandon rate
first contact closure rate service member login first closure rate
support tiers

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support funding levels
support market research service research
call center benchmarks
Support margin
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