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deflection rate suport benchmarks
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attach rate renewal rate
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ServiceXRG (Service Excellence Research Group) specializes in helping companies develop and execute service and support strategies that strengthen customer relationships and optimize financial performance from service operations.

ServiceXRG combines years of real-world service industry expertise with a unique ability to collect, analyze and present high-quality industry data, analysis, benchmarks and best practices.  ServiceXRG provides an intelligent alternative to other sources of industry information and expertise by offering a comprehensive perspective of the service industry and a deep understanding of the challenges service executives face in managing business, customer and employee expectations.


ServiceXRG offers a unique approach to the market by combining comprehensive industry research with our commitment and expertise to help you apply these insights to your business.  We provide you with a 360° perspective of the service industry.  Our research monitors what customers want from you and their perceptions about the services you provide.

resolution time See also service case closure rate
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