New Study Focusing on Importance of Web-Based Customer Experience

The Effects of Microsoft Vista on Support

Expertise and Responsiveness Tops for Support in China

Measuring Knowledge Management Impact Elusive

Importance of Local Language Support Varies

Offshore Strategies Shifting Away From Cost Control

Strategic Technical Account Managers Found Highly Beneficial

Segmentation Yields Higher Financial Returns

Momentum Builds for Dedicated Support and Maintenance Sales Teams

Self-Service Hampered by Lack of Measurement of Effectiveness, ServiceXRG Report Finds

ServiceXRG Adds Enterprise Support, Data-on-Demand, and Online Search Access to Research Library

Service Strategies and ServiceXRG Find Customer Satisfaction is the Leading Driver of eServices Programs

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