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FOR IMMEDIATE RELEASE
ServiceXRG Discloses the Effects of Microsoft Vista on Support for Technology Companies
Wellesley MA, November 28, 2006 – Service Excellence Research Group, LLC (ServiceXRG), the leading industry resource for support and service industry professionals announces the release of a new report, “Supporting Vista – Preparations, Implications and Costs.
”The release of a major new operating system by Microsoft inevitably raises crucial support questions. Will the OS work well with existing systems and applications? How much time and effort are needed for support engineers to learn the features, functions and limitations of a complex new system. What impact with this have on support demand?
“The majority (60.2%) of companies surveyed indicate that they have begun some formal preparations to support Vista.,” says Ladd Bodem, Principal & Co-Founder, ServiceXRG. “Respondents expect Vista preparations to cost support organizations an equivalent of 20.6 hours per individual, with the majority (72.8%) of this time allocated to training.”
ServiceXRG has conducted a study of 88 support organizations for Technology companies to better understand the potential implications of Microsoft Vista and to assess what the industry is doing to prepare to support this new version of Windows. The study includes responses from hardware, software and service companies. Current Vista preparations and recommend actions are highlighted within the report.
About ServiceXRG
ServiceXRG specializes in helping companies develop and execute service and support strategies that strengthen customer relationships and optimize financial performance from service operations. ServiceXRG’s research provides a balanced perspective of the IT services industry with views from users, service professionals and suppliers to the IT services industry.
ServiceXRG combines years of real-world service industry expertise with a unique ability to collect, analyze and present high quality industry data. ServiceXRG provides custom benchmarking, competitive analysis, customer satisfaction assessment, and a series of reports on industry trends and best practices. For more information, visit www.servicexrg.com.
Contacts:
Thomas Sweeny
Service Excellence Research Group, LLC
978.448.3166
tsweeny@servicexrg.com
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