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FOR IMMEDIATE RELEASE
ServiceXRG Discloses the Top IT Challenges in China and the Important Role of Support
Wellesley MA, November 2, 2006 – Service Excellence Research Group, LLC (ServiceXRG), the leading industry resource for support and service industry professionals announces the release of a new report, “Supporting China – Determining the Needs and Expectations of Chinese IT Decision-makers.”
Ready or not — demand for service and support is poised for strong growth in China. As the adoption of information technology takes hold with consumers and the growing private sector, service needs will follow.
“The primary question service executives should be asking is whether they’re ready to support prospective customers in Chinese markets,” says Tom Sweeny, Principal & Co-Founder, ServiceXRG. “In doing so, they must consider whether their existing service capabilities and infrastructure — people, process and technology – can be leveraged in this burgeoning market.”
ServiceXRG conducted a study of 111 IT professionals in top-tier Chinese companies within China that represent a wide range of industry sectors and company sizes. This report provides insight into the needs and expectations of a segment of the Chinese market that demonstrates a high propensity to adopt and deploy information technology and require service and support.
For more information or to download a free report summary please visit www.serviceXRG.com .
About ServiceXRG
ServiceXRG specializes in helping companies develop and execute service and support strategies that strengthen customer relationships and optimize financial performance from service operations. ServiceXRG’s research provides a balanced perspective of the IT services industry with views from users, service professionals and suppliers to the IT services industry.
ServiceXRG combines years of real-world service industry expertise with a unique ability to collect, analyze and present high quality industry data. ServiceXRG provides custom benchmarking, competitive analysis, customer satisfaction assessment, and a series of reports on industry trends and best practices. For more information, visit www.servicexrg.com.
Contacts:
Thomas Sweeny
Service Excellence Research Group, LLC
978.448.3166
tsweeny@servicexrg.com
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