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FOR IMMEDIATE RELEASE
ServiceXRG Adds Enterprise Support, Data-on-Demand, and Online Search Access to Research Library
New services offer custom cuts of research data as well as a flexible and affordable access for multiple individuals and business units across the enterprise
Wellesley MA, January 23, 2006 – Service Excellence Research Group, LLC (ServiceXRG), a leading industry resource for support and service industry professionals, announces that it is offering a new approach to providing access to research for its subscription customer base. ServiceXRG now offers custom data views from its entire repository in addition to its comprehensive analytical findings and reports. ServiceXRG has added an Enterprise level to its research subscription services, which offers a cost effective way for service professionals, sales and marketing teams and company executives across the enterprise and across the globe to have online access to fact based service industry research.
“When companies purchase research reports, they are buying two things: access to data gathered and an interpretation of its meaning from an industry expert. But many times, companies can benefit from an alternate view of data or a comparison not explored within the analyst’s report,” said Ladd Bodem, Principal, ServiceXRG. “With our new service, companies can easily access custom cuts of data upon demand.”
ServiceXRG’s new Enterprise Level annual subscription provides enterprise wide online access and electronic intra-enterprise distribution rights to ServiceXRG articles, publications, presentations, and archives. The $15,000 annual subscription fee provides all executives and divisions enrolled with online access to and full search capabilities. The Enterprise subscription also provides enrollment for two designated contacts in ServiceXRG’s Data-on-Demand service.
“Many individuals or small service groups within large companies feel they can’t afford the research and analytical services of firms such as ServiceXRG,” says Ladd. “We’ve found a way to make it affordable for large companies to access the information they need to be successful in the IT service and support business today.”
ServiceXRG’s catalog of research includes data and reports on topics including Support Operational Benchmarks, Support Financials, Self-Service, Outsourcing, Customer Satisfaction, and Support Sales and Renewals.
About ServiceXRG
ServiceXRG specializes in helping companies develop and execute service and support strategies that strengthen customer relationships and optimize financial performance from service operations. ServiceXRG’s research provides a balanced perspective of the IT services industry with views from users, service professionals and suppliers to the IT services industry.
ServiceXRG combines years of real-world service industry expertise with a unique ability to collect, analyze and present high quality industry data. ServiceXRG provides custom benchmarking, competitive analysis, customer satisfaction assessment, and a series of reports on industry trends and best practices. For more information, visit www.servicexrg.com.
Contacts:
Thomas Sweeny
Service Excellence Research Group, LLC
978.448.3166
tsweeny@servicexrg.com
Alison Harris
Harris Media Services
207.829.4500
alison@harrismediaservices.com
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