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Thomas J. Sweeny, Principal and
co-founder of ServiceXRG, is a noted expert in IT services and
support. Prior to co-founding ServiceXRG he held the position of
Director of Software Integration and Support Service with Gartner's IT
Services division, and established the research and consulting business
unit for the Service and Support Professionals Association. Mr.
Sweeny held the position of senior manager for Lotus Development's
Worldwide Support organization where he directed many of Lotus' service
innovations.
Mr. Sweeny has published extensively about service industry trends,
performance measurement strategies and best practices. He has
helped leading companies develop and execute service strategies that
strengthen customer relationships and optimize financial performance.
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