support
support portfolio
maintenance
deflection rate suport benchmarks
support metrics
customer service ServiceXRG Clients SLA
attach rate renewal rate
web self service metrics


Here is a partial list of ServiceXRG’s clients...

Adobe Systems

Advent Software

Aspen Technologies

Autodesk

BEA Systems

Business Objects

Canon

Citect

Deltek Systems

EMC

Endeavor Information Systems

eVergance

FatWire

Fujitsu

HP

InQuira

InterSystems




KANA Software

McKesson

Mercury Interactive

NCR

Nokia

PTC

Quest Software

Reynolds and Reynolds

Research in Motion

Service Strategies

Service Source

Software AG

Symantec

Thermo Electron

Vertex Software

Vinciti AQ

WebEx Communications

resolution time See also service case closure rate
hold time

What clients say about us:

“Year after year, ServiceXRG is a trusted advisor that inspires ideas that I can put into practice and improve the service we provide.”

John Paladino, Vice President of Client Services, InterSystems Corporation



“They were extremely responsive. I am impressed with their methodology, structure, guidance and industry insight. They were instrumental in helping us achieve a superbly executed plan.”

Matt Galland, Senior Program Manager,
Autodesk Product Support

abandon rate
first contact closure rate service member login first closure rate
call center benchmarks
Support margin
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